So Outlook 2016 supports; Exchange 2010; Exchange 2013; Exchange 2016; Exchange 2019 (vNext 1) Exchange vNext 2; Note: To determine your current version of Exchange from within Outlook see: Which Exchange version am I using? Configuring an Exchange account in Outlook 2016. The option to manually configure an Exchange account has been removed in Outlook 2016.
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Pre-Flight Check
Outlook 2016 ConfigurationStep #1: Add or Edit the Email Account
Step #2: Manual Setup for a New Email Account
Step #3: Select Email Account Type
Step #4: Modifying an Existing Account
You cannot edit an existing email account to switch its account type from POP3 to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP3 or IMAP) per the Add or edit the email account instructions above. Adding a new account with a different connection type should not require you to delete the old one in most mail clients.
Step #5: Configure General Settings
Step #6: Configure Outgoing Server Settings
Step #7: Configure Ports and Encryption
Step #8: Test Settings
A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP, and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL Certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.
Bonus for IMAP Users: Choose Which Folders to Display in Outlook
When connecting to your email server using the IMAP protocol, you have the ability to choose the specific mail folders to which you wish to subscribe.
To do so, right-click on your email account’s Inbox in Outlook 2016 (some older versions of Outlook may require you to right-click on the email address itself) and then select IMAP Folders from the popup list.
In the IMAP Folders window, click on the Query button in the top right of the window to get the current list of folders in your email account from your server.
Once the list has downloaded from the server, you will see each of your account’s folders on the server listed in the All tab, which should be selected by default, you will see a list of all the email folders in your account on the server. Folders to which you already are subscribed will appear with a folder icon, while folders to which you are not subscribed will have no icon next to their names.
You can manage your folder subscriptions by clicking on the folder name in the All list and using the Subscribe or Unsubscribe buttons.
Once you’ve finished making changes, click the Apply button and then select OK if needed. It will take a few moments for the folder list to update in your Mail pane.
When subscribing to filtered mail folders such as Spam or Junk, all the mail coming into those folders on the server also will be downloaded and synced to your selected local mail client as well. If you are using a metered Internet connection or have limited bandwidth, please be aware that the transfer of email does count toward your data usage. If you typically receive a large volume of such filtered mail, subscribing to spam and junk folders is not recommended. Please feel free to contact Heroic Support® if you need assistance filtering unwanted incoming mail.
Find Detailed Information in Our Knowledge Base
Learn how to create a new email address in cPanel at Creating Email Addresses in cPanel.
Find instructions to set up your email account in any email client at How to Set up any Email Client. For detailed instructions to set up your email account in popular email clients, visit:
Related Articles:Problem
When you try to set up a new mail account for Office 365 by using the Add New Account Wizard in Microsoft Outlook, your Outlook profile isn't automatically set up. Additionally, you receive the following error message when Outlook tries to set up the server settings for your profile:
An encrypted connection to your mail services is not available
When you test by using the Microsoft Remote Connectivity Analyzer, the following error message may be returned:
Autodiscover cannot process the given e-mail address. Only mailboxes and contacts are allowed.
Cause
This problem occurs for one of the following reasons:
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Note
This article discusses Outlook 2016, Outlook 2013, and Exchange Online. For help in connecting to Exchange Online from a mobile device, see Set up and use Office 365 on your phone or tablet. For help in connecting Outlook to a third-party service, contact your third-party mail provider.
SolutionRecommended methodMethod 1: Run Office 365 Support and Recovery Assistant
Use the I need help setting up my Office 365 email in Outlook** diagnosticin the Support and Recovery Assistant (SaRA). **Click Run when you are prompted by your browser.This diagnostic does automated checks and returns possible solutions for you to use to try to fix any detected issues.
Additional methodsIf you're using a custom domain
If Method 1 doesn't resolve the problem, and if you're using a custom domain with Office 365, use the following methods in the order in which they're listed. If the first method doesn't resolve the problem, go to the next one.
Method 2: Upgrade to the latest version of Outlook
First, make sure that you enter the correct email address and password on the Auto Account Setup page of the Add New Account Wizard in Outlook.
If you're using Outlook 2010 or an earlier version, upgrade to the latest version of Outlook. For more information, see Download and install Office using Office 365 for business on your PC.
For more information about how to set up Outlook for Office 365, see the following resources:
Note
If this method doesn’t resolve the problem, go to Method 3.
Method 3: Make sure that the Autodiscover CNAME record is set up correctly
The Autodiscover CNAME record must exist and must be set up correctly. We strongly recommend that you set up Exchange Autodiscover when you are using Outlook to connect to Exchange Online mailboxes. Setting up Autodiscover and other related DNS records is required for Outlook connectivity in Exchange Online. Administrators can use the Domain Troubleshooting Wizard in Office 365 or Microsoft Remote Connectivity Analyzer to confirm that the records are set up correctly.
Use the Domain Troubleshooting Wizard in Office 365
To use the Domain Troubleshooting Wizard in Office 365, follow these steps.
Use Microsoft Remote Connectivity Analyzer
To use Remote Connectivity Analyzer to test whether Exchange Autodiscover is working correctly, follow these steps:
Method 4: Make sure that the user's attributes in Active Directory are set correctly
You can use the Get-RemoteMailbox cmdlet to determine the whether the following attributes are set correctly for the user. Common issues occur when a value is not set for one or more of these attributes. The following is an example of the correct attributes.
To update these attributes, you can use the Set-RemoteMailbox cmdlet.
After the correct values are set for these attributes, force directory synchronization to occur, and then try to set up the user's email account in Outlook.
If you're not using a custom domainMethod 2: Use the Add New Account Wizard in Outlook
If Method 1 doesn't resolve the problem, and you’re not using a custom domain together with Office 365, you can use the Add New Account Wizard in Outlook to set up your Outlook profile by using the default 'onmicrosoft.com'-based email address that’s associated with users’ Exchange Online mailboxes when you signed up for Office 365. When you use the Add New Account Wizard to set up a new mail profile, you specify your Office 365 password and your default Office 365 email address in the form of <user>@<domain>.onmicrosoft.com (for example, [email protected]).
This method is supported and works for customers who may not plan to have their own vanity or custom domain. This method also supports Autodiscover. If your mailbox server location changes, Outlook is updated accordingly by using the new location of your mailbox server.
More information
Microsoft doesn't support manually setting up a profile in Outlook for connectivity to mailboxes in Exchange Online in Office 365. However, we can help you complete other tasks, such as setting up DNS and Autodiscover records (as discussed in Method 2). This lets you set up your account through the supported methods.
References
Go to Microsoft Support and Recovery Assistant for Office 365 to solve this problem.
For more information, see the following Microsoft Knowledge Base articles:
Still need help? Go to Microsoft Community.
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